Order Policy

MINIMUM ORDERS
Items that are prepackaged and are sold in multiples of 2, 4, 10, 25, and 50 cannot be taken apart to be sold individually

SHIPPING ESTIMATES

Please note that Azar may choose to ship your order via carriers other than UPS. All shipments will be processed ground via common carrier (i.e. UPS, FedEx), unless otherwise requested by the buyer. Transit times will vary depending on shipping location. Shipments requiring AIR service must be received by 2 pm EST and are subject to stock availability.

 

LOST ORDERS

If a package is lost or delivered to the wrong address, we will open up an investigation with the carrier.  Please note we can only open an investigation up to 14 days from the time the package is lost. Once the investigation is complete we will either replace or refund your order. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

SIGNATURE REQUIRED

Azar Displays does not require signature upon delivery. If you require a signature, this may incur an additional fee, please contact customer service to set this up. 

STOCK AVAILABILITY

Most of our items are stock items and are ready for immediate shipment. These items are available for expedited delivery upon request. In-stock items are subject to Azar Displays' standard shipping policy (24 to 48 hours), unless an alternate option has been previously arranged.

PURCHASING ONLINE /OVER PHONE

We accept Mastercard, Visa, American Express and Discover. Azar may require ACH/Wire in lieu of Credit Card for larger orders.  Checks and wire transfers (EFT) are accepted as prepayments for customers without established credit terms that do not wish to use a credit card. Please note that orders will not be shipped until the prepayment has been received by Azar. To apply for credit terms with Azar please contact our customer service department.

Canceling an Order

To cancel your order, call Azar Displays and have your company information and/or order number handy during the time of your call. If your order has already shipped, we will not be able to cancel it.

Returns/Exchanges

REQUESTS FOR RETURN MUST BE SUBMITTED WITHIN 30 DAYS OF THE INVOICE DATE AND A STANDARD 20% RE-STOCKING FEE APPLIES TO ALL RETURNS AND EXCHANGES. No returns/exchanges or replacements will be accepted without prior approval from Azar Displays. RMA# (return merchandise authorization) must be obtained from Azar Displays and is valid 14 days from issued date. Returned merchandise should be shipped in the original carton, clearly marked with the issued RMA# and must be in resale condition. Shipping charges are non-refundable. Unauthorized returns may be refused or subject to a higher re-stocking fee. Refunds will be issued in the original method of payment or merchandise credit at Azar’s discretion.  Please note PPE products and CLOSEOUT products are not returnable. All CLOSEOUT product sales are FINAL. All items that require assembly and cannot be unassembled are not returnable. If we cannot resell the item due to damages upon receipt of the return or if it has missing parts upon receipt we will not be able to issue a refund.  If you return an item that does not qualify for a return under the return policy, we reserve the right not to issue a refund. 

 

Damage Policy

Please check all packages for any potential damage during transit. Damages must be reported within 14 business days upon receipt of products. If you received a damage product please contact an Azar Displays sales representative right away either by phone 845-624-8808 or email sales@azardisplays.com. When sending an email, please include order number, item number and a picture of your damage to be reviewed. Please save all packaging materials and damaged goods as well, damages may need to be inspected by the carrier.  Your Azar Displays representative will discuss options on how to proceed. Damages on orders shipping outside the U.S., including Canada, may only be eligible for item credit or refund. Azar Displays will not fully replace and resend a customer order outside of the U.S. as a result of carrier damages.

Please Note: If you are receiving a package and then re-shipping to another location, Azar Displays is not responsible if a damage occurs. In this situation, you will need to contact your shipping carrier directly and file a claim for the damages. 

 

International Orders Shipping Outside the U.S.

For all orders shipping outside the U.S., charges and estimates apply to the transportation of the freight. This does NOT cover or include charges for foreign customs taxes, duties and/or brokerage fees. The customer will be responsible for all additional taxes and duties pertaining to customs clearance, which are payable to the customs broker before the shipment can be released for delivery.  Any damaged product resulting from an overseas shipment will only be entitled to order credit or refund. 

Custom Orders

Pre-payment is required for all custom orders.  Custom orders are NOT returnable. All sign holders or brochure holders with a “Add a Pocket” option are considered custom orders. We make every attempt to ship the exact quantities ordered, but reserve the right to over-ship or under-ship WITHIN 5% of the ordered quantities for custom orders.

 

CLOSEOUT ITEMS
Please be aware that the closeout items are in limited supply. All closeout items are considered final sale and cannot be returned or exchanged.